Y'ellow, everywhere you go: "Can You Hear Me Now?"

Since the red *****ed me over a couple of years ago, I moved to MTN. Upgrades are always so easy and hassle free, they called me twice this year, haha. Service can be better in the Midrand area though, especially with loadshedding – hint hint. My main concern is this, 4 contracts back they offered me insurance on my phone, being sensible I took it. After my contract ended, upgraded and they offered me the same insurance, I declined. Only after having to ask for my invoices lately, email spelled incorrectly, I realized that they have been charging me insurance for more than 5 years. After contacting them numerous times since my upgrade in the beginning of the year, I have been trying to fight it with no success. Come on MTN, the year is almost finished and you are still sending the invoice to the incorrect address, on the system means there is more than one place to check, just saying. 😉 PS - I need a refund for the years I did not sign up for your partner’s insurance. (Never used) They are not responding making you look bad. Please get this sorted before Elon Musk takes over Telkom, I will move 😊