SG
Shane G
1 reviews | Active since Nov 2015
04 Nov 2015, 10:52
Yellow Date Complaints not coming back to me
on the 21st of October I contacted the Yello Data complaints department and explained to them that they debited my account on the wrong day causing an unpaid charge on my account. The agent insisted that I should send an e-mail as he can't see any details on the system. I sent the e-mail with my statement I received no feed back and called again on the same day and spoke to a Sileshen Naidoo who insisted that I must refer to the T&
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MTN South Africa's replyOfficial
04 Nov 2015, 12:22Hello Goldy31,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records the debit order date on your account is the 20th of each month and the debit order for the September month was on the 21/09/2015 because the 20-09-2015 was on a Sunday and we debit on a working day.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records the debit order date on your account is the 20th of each month and the debit order for the September month was on the 21/09/2015 because the 20-09-2015 was on a Sunday and we debit on a working day.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 Nov 2015, 12:22
Official
Hello Goldy31,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records the debit order date on your account is the 20th of each month and the debit order for the September month was on the 21/09/2015 because the 20-09-2015 was on a Sunday and we debit on a working day.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records the debit order date on your account is the 20th of each month and the debit order for the September month was on the 21/09/2015 because the 20-09-2015 was on a Sunday and we debit on a working day.
Best regards
Mantoa
REQ:***