TM
Tebogo M

1 reviews | Active since Oct 2019

08 Dec 2020, 20:45

Yellow Customer NO Service hotline

I got a call from a division of mtn called reward, and it appears to be the biggest **** in the history of cellphone contracts. I was silly enough to agree to their terms without exploring other options, however 2 days later I came to my senses and realised they were trying to rip me off. So I tried to cancel the contract, I spent over 2 hours being sent from pillar to post. Was given an 031 number to call and it was a different company all together which appears to be outsourced by MTN , they call dropped all 10x I called them. So I called back MTN and was told that I can’t cancel the contract I need to wait 3 months, employees at MTN have clearly not been given training about the Consumer Protection Act..There are clearly better deals at MTN I want to know why was I offered one of the worst ones, and why I can’t cancel it now.

I’ve been with MTN for 15 years, and I’m disgusted with the service I have been receiving. Your customer care can never help always referring to departments which are either closed or numbers don’t go through.

I won’t be surprised if you don’t respond to my emails, and please don’t be suprised when I leave!!

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