1 reviews | Active since Sept 2016
yellodata' mtn
<p>HelloPeter i put in a review on 05 September 2016 and no response </p> <p>Ive join yellodat-mtn in july on promotion for 1GB DATA for R99-00</p> <p>On 27 july i paid R99-00 and on billing for August they bill me R281-49 .I phone the customer service on 2nd September and they said i use up my data and be billed for out of bundle rates.I stored all my balance inquiries on my phone and i didnt use up my data .I didnt get any notification that data are used up .I phone the customer care several timed and they didnt resolve my problem .I requested them to cancelled my month to month data bundle.I also see on hellopeter that few other people got same problem like me with yello data of mtn.Please can you give me feedback about this matter</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Please be advised that the matter needs to be referred to your service provider for assistance as the number you have provided is not an mtn number. Be advised that when we use your ID number to retrieve information on the system, we are only able to access information for cell phone number 078 **** 920 on a TOP-UP plan which is the only number contracted to mtn.
Please note yellodata can be contacted directly on ***. Yellodata is a third-party company offering data bundles for different network providers.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this
Please be advised that the matter needs to be referred to your service provider for assistance as the number you have provided is not an mtn number. Be advised that when we use your ID number to retrieve information on the system, we are only able to access information for cell phone number 078 **** 920 on a TOP-UP plan which is the only number contracted to mtn.
Please note yellodata can be contacted directly on ***. Yellodata is a third-party company offering data bundles for different network providers.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Hi ive already contacted yellodata and nobody solve the problem .if problem not solved i need to take it further to consumer board ive give already al my details to your customer care I phone yello data customer service several time but look customer care agents are clueless I cancelled my yello data month to month bundle on 2nd september 2016 i put few rewiews on hellopeter and nothing is solved from mtn
Hi ive already contacted yellodata and nobody solve the problem .if problem not solved i need to take it further to consumer board ive give already al my details to your customer care I phone yello data customer service several time but look customer care agents are clueless I cancelled my yello data month to month bundle on 2nd september 2016 i put few rewiews on hellopeter and nothing is solved from mtn
Hi ive already contacted yellodata and nobody solve the problem .if problem not solved i need to take it further to consumer board ive give already al my details to your customer care I phone yello data customer service several time but look customer care agents are clueless I cancelled my yello data month to month bundle on 2nd september 2016 i put few rewiews on hellopeter and nothing is solved from mtn
Hi ive already contacted yellodata and nobody solve the problem .if problem not solved i need to take it further to consumer board ive give already al my details to your customer care I phone yello data customer service several time but look customer care agents are clueless I cancelled my yello data month to month bundle on 2nd september 2016 i put few rewiews on hellopeter and nothing is solved from mtn