Yellodata Billing ****************

<p>About 3months ago I was called by a yellodata agent to tell me about this amazing deal they have for their loyal customers. </p> <p> </p> <p>They were offering 1GB data for only R100 a month. I asked the agent why offer me 1GB for R100 why not just charge me less on my current data contract. He then told me this is for their loyal customers only and they would like to reward me by offering this me this deal.</p> <p> </p> <p>I thought okay I'm always running our of data let's get it. So I get it. </p> <p> </p> <p>For the past two months now I have been billed R494. Today I called the yellodata customer help desk to ask what's going on and this woman tell me that I have been charged out of bundle rates. This woman wouldn't let me explain what I was told by the first agent instead she kept trying to talk over me tell me that I am liable for this payment because I used the data.</p> <p> </p> <p>It turns out this is some open line thing. I did not agree to any open line. I did not agree to any of this. I was not told about this by the first agent who sold me the "amazing" deal. If he had I would have told him to cap it. Like I have done on all my other contracts because as a loyal customer I am aware of the HIGH out of bundle rates.</p> <p> </p> <p>I do not feel like a have received an "amazing" deal instead of feel as if I was ******. </p> <p> </p> <p>I want MTN to play the recorded part where I agreed to out of bundle rates, seeing that all calls are recorded, or show me contract with this in it which I have signed or I want my money back today. </p> <p> </p> <p>Poor poor service and I am highly irritated especially after speaking to a woman who does not listen to learn from her customer instead just to reply with what she has already decided.</p>