YELLODATA

<p>A telesale rep called me from Yello data, a company that works hand in hand with MTN to provide affordable data packages. This sales rep sold the product (YelloData) to me and I accepted, I received an sms a day later that the order had been cancelled. I then called Mtn to find out the reason for the cancellation, they referred me to Yello data to tell Yello data that my cell no is a contract, they then told me that the reason for the cancellation was because I did not confirm that I had a contract cell number. Yello data still said that they could not offer me the package even though I have a contract number. It was confirmed with that telephonic conversation that I would not recive the package and that my order had been cancelled. </p> <p> </p> <p>A month later I recieve TWO DEBITS with Yello data as a reference, I had NOT received any data .</p> <p>I then called Mtn to find out the reason for the debits, and they told me that they were not involved with the Yello data and that it might be a ****. I then went on to the system and called Yello data, to which I found that they belong to Mtn. A lady by the name of Sanele told me that they had generated two different reference numbers under my cell number and that they only cancelled one, therefore they say they loaded the data WHICH I NEVER RECEIVED and that is why they debited my account.</p> <p>My main concern is that whoever loaded this product onto my number had duplicated the sale which is false selling and I will take Mtn to the Ombudsman as I was not made aware of the duplication up until my account was debited.</p> <p>Sanele wants me to take responsibilty that i should have called in to check everything. i work in customer services and this is the WORST service i have ever recieved, you cannot blame the customer for something that happened on your side.</p> <p>HOW THE HELL WDAS I SUPPOSED TO KNOW THAT THEY HAD DUPLICATED THE REFERNCE.</p> <p>According to the Customer Protection Act, Yello data and Mtn were and are not being transparent about the way they do things.</p> <p>I will not do a reverse debit on my account as this will have a negative affect on my credit score. however I demand that I get all my money back and Yellodata can reverse wahtever data they say they sent me.</p> <p>I want a written apology letter from Mtn and Yello data, as both comapnys have **** to me, as well as their manager at the call centre Sanele as she did not take responsibility as a manager to provide me with a proper solution.</p> <p>It does not help saying I cant help you or it is not possible.</p> <p> </p>