Yello! Where's my phone

<p>8 Weeks ago I sent my phone in for repairs at the MTN repair centre in 3 Rivers. Told me between 4-6 weeks. Everytime I call to make a follow up on ********** I am requested to speak to Bella...which in turn is never available. EVER. messages are left for her to phone me back but that also never happens. Last week I received a sms to say "phone dispatched" after numerous attempts to call Bella and try and sort out what this dispatched message means, I was told that I must give it another 7 days time for MTN to "trace" my phone.... Where is my phone..fixed or not??? I cannot understand as to why a mobile network provider or a said repair centre are unable to advise as to the location of the phone is? That said.... I still haven't received any phone calls from Bella, or the person who assist when she is not there (which incidently happens quite a lot)... MTN's web services is a total distaster...as the type in your query box requests for between 2 and 500 characters...but doesn't take any characters...so i am stuck. No advise. no time periods. no service and no phone. Please advise where my phone is...or should I a open a case of missing phones at the police. YELLO WHERE IS MY PHONE!</p> <p> </p> <p> </p>