Yello Useless

Firstly - let me state that I am writing this on behalf of my domestic worker who has been suffering in silence until I talked to her today and found out the shocking truth. And here it is:<br> <br> In May last year - Princess (her nickname) cancelled a R60 bundle phone monthly amount. She duly went into the MTN store and signed the documentation. She then proceeded to upgrade herself to a fully fledged postpaid contract. Thinking she was now moving up in the value chain. She cancelled her *** number and app**** for a new one as per her new contract<br> <br> Then - exactly 10 days MTN cut her off. She immediately went into the bank and paid here R 100 for her contract. Thinking that this would resolve it. I even sent a POP to MTN last week to their collections department to show the POP. 1 week later I received a query from them saying that they needed the account info and POP (which I had already attached). <br> <br> Since that time we have also discovered that MTN never cancelled her previous number and have been billing her for the use of the which has caused an amount to be owed which she does not owned. And now despite the POP being sent a week ago - her phone is not operational