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Langavi B

1 reviews | Active since Jan 2018

07 Jan 2018, 08:45

Yello Trader bundles still missing

My husband and I did an upgrade with Mtn and we were promised 30G on each phone which will be received monthly, to date we haven't received anything, we tried calling the customer service many times but no one knows what's going on...

0
Replies (3)
MTN South Africa
MTN South Africa's reply08 Jan 2018, 11:04
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenince experienced.

Kindly be advised that the status of the query no *** is still in progress still awaiting for feedback once resolved bundles will be loaded

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaint Management Team.

MTN South Africa
MTN South Africa's reply08 Jan 2018, 11:04
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that the status of the query no *** is still in progress still awaiting for feedback once resolved bundles will be loaded

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaint Management Team.

LB
Langavi B's update10 Jan 2018, 08:26
Reviewer Update
Hi, my husband got a response to say his reference number has been resolved, but the bundles are still not loaded, for ********** 394 which the ref was 1- ********** 8433, no one knows why its still not loaded. my one is still not resolved only to be told it was escalated to wrong department and was given new ref number 1- ********** 4254. how is it even possible that i logged the two request sametime with same person but goes to different departments? I am really get annoyed with mtn