Yello or Goodbye
On Thursday i go to MTN galleria to add another contract to my account (which i have had for 15 years). The new account needs to port a number from 'C'. I am told to phone as soon as the number is on PAYG and the process will proceed. Sat morning just before 9am i forward confirmation to Mason that all is in order. Another at 11.30am and another on Sun 10am. This and 4 missed calls. Still no reply. Even if my account need a chedit check this only takes 5 minutes with an ID number. Such a good start MTN Galleria. This is Your Front Line
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 May 2016, 15:11Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Log a new Complaint
REQ:***
Best regards,
MTN South Africa's reply03 May 2016, 15:11
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Log a new Complaint
REQ:***
Best regards,
's updateReviewer Update
03 May 2016, 16:14Thank You, much appriciated. I did finally get hold of the shop and spoke with Mason. I have been told that the 083 number for the shop does not accept sms' meggages. However he said he was not at work over the weekend and did not know why the phone wasn't answered. My applicatrion was approved in 15minutes, just have to await a call from the shop
's update03 May 2016, 16:14
Reviewer Update
Thank You, much appriciated. I did finally get hold of the shop and spoke with Mason. I have been told that the 083 number for the shop does not accept sms' meggages. However he said he was not at work over the weekend and did not know why the phone wasn't answered. My applicatrion was approved in 15minutes, just have to await a call from the shop