1 reviews | Active since Feb 2017

06 Feb 2017, 11:59

YELLO NO SIGNAL MTN .....YELLO VODACOM

<p>I live in a area that has 4G. I have struggled with signal for the last 5 months since i moved in to my new residence. I decided to call MTN coverage department to see what could be done to resolve this issue. They said they woll get someone out to test it for me. Couple of weeks later I decided to phone and see whats happening. They then told me, they are in the process to see if they will put up another tower in the earea, and that might take months. Now, I have got 2 upgrades that needs to be done on my contracts in the next 3 months. What happens if they decide against putting up the tower after I have renewed my contracts. Then I will be stuck with **** signal. Why cant you just put up a booster in my house? The is signal, just in certain areas of the property. I might aswell go to Vodacom or Cell C, even they have much better signal here. If nothing is done in 7 days time, i might aswell cancell the 2 contracts and go to a different service provider.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Feb 2017, 21:38
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***