mS
maryanne S
1 reviews | Active since Jan 2016
01 Apr 2019, 19:26
Yello MTN,your customer service stinks!
We have had a Legacy contract with MTN for ages. This is a data only contract of 500MBs.200 Mins and 100 smses, there has been a debit on husbands account for two packages. With out a by your leave or informing us ,they offered husband an upgrade which he refused ,they then downgraded him to 350 MBs,50 Mins and 50 smses for the same amount deducted every month! I have been speaking to this company since December both on line and in the store. I've been told that the Legacy package no longer exists, that we failed to choose another option and so this downgrade to 25% of our previous minutes package was automatic. This is shockingly bad customer service, it is rude and inconsiderate in the extreme.
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MTN South Africa's replyOfficial
02 Apr 2019, 15:23Good day Maryanne
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have tried to contact the number provided but with no luck. I will email you further correspondence for details needed to investigate your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have tried to contact the number provided but with no luck. I will email you further correspondence for details needed to investigate your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply02 Apr 2019, 15:23
Official
Good day Maryanne
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have tried to contact the number provided but with no luck. I will email you further correspondence for details needed to investigate your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that I have tried to contact the number provided but with no luck. I will email you further correspondence for details needed to investigate your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team