KN
Ken N
1 reviews | Active since Jun 2015
17 Jun 2015, 13:31
Yello MTN? - lights are on but nobody is home
My MTN contract expired in March.<br> Since then I have been calling (808) and emailing [Email Removed] to get it cancelled, with no response.<br> There is a direct debit coming off my account every month, but the phone has not been used since mid January.<br> I am at a loss to know where to turn to.<br> My only remaining option seems to be contacting my bank to decline the Debit order from MTN.<br> Can anyone advise or help?
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MTN South Africa's replyOfficial
18 Jun 2015, 12:37Hello Neat101,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract has been cancelled and a credit was passed for the invoices charged.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract has been cancelled and a credit was passed for the invoices charged.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply18 Jun 2015, 12:37
Official
Hello Neat101,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract has been cancelled and a credit was passed for the invoices charged.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract has been cancelled and a credit was passed for the invoices charged.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***