AR
Aasia R

1 reviews | Active since Jun 2011

09 Dec 2015, 10:31

Yello! I want to Migrate now!!!!

On Sunday 06/12/2015 I requested my number be migrated to prepaid, Kevia said it would take 12-48hrs, which should have been by Tuesday midday.<br> <br> On Tuesday 08/12/2015 I called again and they said by end of business of that day migration should be effective. I received an email from retentions, where I had to detail why I wanted to migrate to prepaid?<br> <br> This morning when I called, suddenly the lady says it takes 3-5days! Get your story straight MTN. Is this all an excuse so that you'll retain me as client and make it as difficult as possible to leave you, or is it because you'll claim another cycle of my money? <br> <br> My contract has expired...I want to migrate to prepaid...why is this such an issue?<br> <br> Its because of service like this that I'd prefer to move from you guys, because clearly you'll don't appreciate many years of faithful service!<br> <br> I want this number to be migrated to prepaid immediately, latest by 15:00 today <br> <br> Please contact me as the number in question is currently not with me, but I have listed my other number where I can be contacted.

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Dec 2015, 12:42
Official
Hello Akbar,

Thank you for bringing this to our attention via the Hello Peter website.

We understand the frustration you have faced in your attempt to obtain results and answers. I am very sorry to hear of about the inconveniences that you have endured.

This matter has been escalated to the relevant management team for urgent attention.

We are really sorry for your bad experience with us and hope.

Regards
Nompumelelo
REQ:***