TM
Thato M

1 reviews | Active since Sept 2017

18 Sept 2017, 18:38

Yello data still not cancelled

I have contacted mtn in February to cancel this yello data but month after month this R69.00 is being debited from my account even after I requested it to be cancelled. I would like my money from the time I requested the yello data to be cancelled. I am really upset about this and I hope mtn fixes this

0
Replies (2)
MTN South Africa
MTN South Africa's reply19 Sept 2017, 09:18
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised that the Yello data contract is not added on your account and no billing from our side for this deal we cannot cancel this for you.

You need to contact the Yello data group to remove this for you . The contact number ***or via email ***

Kind Regards,

Alice van der Merwe

Best regards,

TM
Thato M's update28 Sept 2017, 13:11
Reviewer Update
Okay Alice Van Der Merle what must happen now coz my account was debited again and I called the above number and I have also sent an email to the above email adress. Please give me a way forward coz I am really getting annoyed and I am just about to take legal action