1 reviews | Active since Apr 2018
year long costomer very dissapointed
I am very disappointed in MTN.
I've been a loyal customer for more that 15 years now and today they can not even reactivate a sim card after 13 days of phoning every day and going in to an MTN store to re-connect a sim card. In the mean time I am paying for a service I cannot use. Every time I phone and speak to a consultant I get a new and entirely different answer. I've been talking to customer service, reactivation department you name it. every time they give me a new time line of 24 to 72 hours. IT HAS BEEN 13 days now. If this service or non-service goes on I will need to stop my debit order I am paying for nothing at this moment.
And I am really considering changing networks after 15 + years.
I really hope someone can help me because this is getting very bad very fast.
Thank you for your post.
We apologize for the inconvenience that you have experienced with our services. We completely understand the frustration it has caused.
Kindly note that when checked under the account, Line is active and service are active. A credit has been passed to the MTN account for the services not being activated when requested.
Please advised if the above is correct as a call back was done to the other MTN number, however it goes to voice mail.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team .
Thank you for your post.
We apologize for the inconvenience that you have experienced with our services. We completely understand the frustration it has caused.
Kindly note that when checked under the account, Line is active and service are active. A credit has been passed to the MTN account for the services not being activated when requested.
Please advised if the above is correct as a call back was done to the other MTN number, however it goes to voice mail.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team .