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Desiree D

1 reviews | Active since Nov 2016

15 Nov 2018, 16:50

XtraTime *****ing customer's airtime

I have been on prepaid for a while but in the last month MTN has deducted money as soon as I load airtime for XtraTime. I have NEVER activated this service on my number and don't WANT it. I check my airtime balance as well as data bundle daily as I normally buy a weekly data bundle. If just loaded airtime now and they have AGAIN deducted R50 of my airtime. I never run out of airtime so how can they deduct money for a service that I did NOT request or even make use of? MTN are ******* as they are taking your airtime without your permission. Google is full of explanations on how to use XtraTime and what it is: but NO WHERE are you given an indication on how to CANCEL this service. Pathetic!!!!! I've been with MTN for over 20 years, but now I've had enough. I'll be porting my number even if I have to sign up for a contract again. This is how FED UP I am with MTN.

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Replies (2)
DD
Desiree D's update16 Nov 2018, 11:37
Reviewer Update
Thank you Dinesh, I have can cancelled this service on my handset. As discussed telephonically, I would like to be refunded for both times that MTN deducted my airtime. Total of R102 rand as I never requested this service from my side. ********** 455. Thank you D van Dyk
DD
Desiree D's update10 Dec 2018, 17:23
Reviewer Update
Dear MTN, as per our previous conversation (Dinesh) I was informed that Extra Time service was cancelled on my line. AGAIN TODAY!!!! MTN again took R51 from my airtime for Extra Times. As I have informed Dinesh before, I do NOT make use of this service and I certainly have NOT activated it on my number. I want to be refunded for this R51 and I will port my number to another network as this is now twice in 2 months, that MTN just goes ahead and take airtime without permission. I bought R50 airtime and immediately it disappeared due to "Extra Time", reloaded again with R50 and again R1 was deducted for the service charge. The reason why I now what this is, is because Dinesh informed me as per our previous conversation. MTN service is pathetic and you are *****ing people's money without their permission!!!! MTN you SUC****!! Have been on MTN for 19 years and think it's high time I change network, because this is now becoming a regular thing where my money is "******" by my network.