JL
Johann L
1 reviews | Active since Jul 2018
22 Jan 2019, 14:27
XtraTime *******
My MTN account expired a long time ago already. XtraTime is a *******. MTN deducted R 6 when I loaded air time on my cellphone in September 2018. MTN said I used XtraTime. Up to now MTN is not able to prove that I had XtraTime on my cellphone and that I used that XtraTime airtime.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
23 Jan 2019, 11:11Good day Johann
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply23 Jan 2019, 11:11
Official
Good day Johann
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
24 Jan 2019, 09:11 Good day Johann
We have checked your number on our systems and it reflects that the extra time service was activated on the 14-09-2018.
Thereafter R5.00 extra time was borrowed, R1.00 is the service fee for borrowing R5.00.
The airtime was used for diverts on the 2018-09-19 17:50:44 and 2018-09-20 13:05:31.
Warm regards, Jessica John
Complaints Management Team
We have checked your number on our systems and it reflects that the extra time service was activated on the 14-09-2018.
Thereafter R5.00 extra time was borrowed, R1.00 is the service fee for borrowing R5.00.
The airtime was used for diverts on the 2018-09-19 17:50:44 and 2018-09-20 13:05:31.
Warm regards, Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jan 2019, 09:11
Official
Good day Johann
We have checked your number on our systems and it reflects that the extra time service was activated on the 14-09-2018.
Thereafter R5.00 extra time was borrowed, R1.00 is the service fee for borrowing R5.00.
The airtime was used for diverts on the 2018-09-19 17:50:44 and 2018-09-20 13:05:31.
Warm regards, Jessica John
Complaints Management Team
We have checked your number on our systems and it reflects that the extra time service was activated on the 14-09-2018.
Thereafter R5.00 extra time was borrowed, R1.00 is the service fee for borrowing R5.00.
The airtime was used for diverts on the 2018-09-19 17:50:44 and 2018-09-20 13:05:31.
Warm regards, Jessica John
Complaints Management Team
Best regards,
JL
Johann L's updateReviewer Update
05 Feb 2019, 12:15The Billing items for September 2018 I received from 173supers didn't show anything that I used fir that 6 rand. MTN stole my money.
I want to be refunded.
JL
Johann L's update05 Feb 2019, 12:15
Reviewer Update
The Billing items for September 2018 I received from 173supers didn't show anything that I used fir that 6 rand. MTN stole my money.
I want to be refunded.