ME
Mohammed E
1 reviews | Active since May 2011
07 Oct 2015, 10:56
Xperia M5 Advertised but not yet in stock
I am interested in a Sony Xperia M5 but the inefficient store salesman and call center agents keep telling me that its not yet in stock but i clearly indicate to them that its in the latest MTN booklet? how can MTN advertise an Item that is not yet in stock ? i am a Vodacom client and would like to take out a new MTN contract i am seriously reconsidering my decision i tried Menlyn,Brooklyn, The grove and Menlyn retail park
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MTN South Africa's replyOfficial
07 Oct 2015, 16:11Hello moe666,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We are at the mercy of the manufacturer with the release of any models they have to offer. We've now contacted our Sales Department and they are expecting new stock within in next week, however they are awaiting confirmation thereof.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We are at the mercy of the manufacturer with the release of any models they have to offer. We've now contacted our Sales Department and they are expecting new stock within in next week, however they are awaiting confirmation thereof.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Oct 2015, 16:11
Official
Hello moe666,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We are at the mercy of the manufacturer with the release of any models they have to offer. We've now contacted our Sales Department and they are expecting new stock within in next week, however they are awaiting confirmation thereof.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We are at the mercy of the manufacturer with the release of any models they have to offer. We've now contacted our Sales Department and they are expecting new stock within in next week, however they are awaiting confirmation thereof.
Regards
Tim
MTN Complaints Management Team: REQ:***