LE
Leonie E
1 reviews | Active since Jul 2011
06 Nov 2015, 09:30
*** IS GOING ON WITH THE ACCOUNTS!!!!!
Since Nashua Mobile closed and my accounts are now handled by MTN, it is ONE HUGE F/UP. We had a hell of a lot of free minutes that just disappeared. Every month my accounts make no sense, the one contract that is hardly used, is much more than the other one that is used frequently. The call center is absolutely USELESS. At least at Nashua I had a dedicated Account Manager that would handle any issue if something was not as it should have been. That rarely happened. Now again my one phone was blocked due to a \credit limit". Every single month I have the same issues over and over and every time the consultant will \""sort it out"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Nov 2015, 07:59Hello leoniee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have a credit limit on your number of R1055.43.
The invoice that closed on 1/11/2015 is R933.16.
The system periodically checks your unbilled invoice and adds it to your closed invoice. If the total exceeds your credit limit, it then suspends your outgoing calls.
What can remedy the situation is an increase in your credit limit to around R2700.
But you will have to request that next time you contact 808.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have a credit limit on your number of R1055.43.
The invoice that closed on 1/11/2015 is R933.16.
The system periodically checks your unbilled invoice and adds it to your closed invoice. If the total exceeds your credit limit, it then suspends your outgoing calls.
What can remedy the situation is an increase in your credit limit to around R2700.
But you will have to request that next time you contact 808.
Regards
Thabelo
REQ:***
MTN South Africa's reply08 Nov 2015, 07:59
Official
Hello leoniee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have a credit limit on your number of R1055.43.
The invoice that closed on 1/11/2015 is R933.16.
The system periodically checks your unbilled invoice and adds it to your closed invoice. If the total exceeds your credit limit, it then suspends your outgoing calls.
What can remedy the situation is an increase in your credit limit to around R2700.
But you will have to request that next time you contact 808.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have a credit limit on your number of R1055.43.
The invoice that closed on 1/11/2015 is R933.16.
The system periodically checks your unbilled invoice and adds it to your closed invoice. If the total exceeds your credit limit, it then suspends your outgoing calls.
What can remedy the situation is an increase in your credit limit to around R2700.
But you will have to request that next time you contact 808.
Regards
Thabelo
REQ:***