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I have upgraded my 2 lines with MTN on the 9th of November 2018, four months ahead of the expiration date of the contracts- first it was insisted that there will be no account or financial implications to this- which was an untrue statement as I found out this morning when I received a sms of my line being suspend due to non payment of R 961 and any cents.

Secondly I wanted to do a sim swop and number change on my 2nd line- I made the two payments at Eden Meander branch and Babsie promised it to be done within 24hours. It was not done needless to say I queried this again the Monday and they promised it was done- it was not, they apparently did this again and I was told to wait 48hours. Still nothing . I was bounced back and fourth between Branches in George, head office and managers. I queried the account again last week and it was said that I need to provide POP on sim swop and number change fees, how frustrating. I supp**** the branch and Head Office with the proof of this payment and it was said that it will be sorted as they had the proof. It was not. Then they called and advised me that they will not be able to do it due to outstanding payments on my account that I mentioned earlier which resulted from the early upgrade that I was promised there will be no penalty or cost to.

I have been bounched from Branch to branch, call center to call center each person telling me different bulls.... and I am tired and at a loss of words.

All I need is the simswop on my number done as paid for the 9th and a number change done. Over Two weeks have passed and I have not received the service I paid for and I still do not have an active sim card- I am also losing the benefits I received with my upgrade. NOBODY CAN EVEN GIVE ME THE CORRECT NUMBER OF MY VOICE CONTRACT. How can a company strive on incompetence and empty promises?

If you live in George I recommend driving to Cape Town or Johannesburg to do business with an MTN. As for call center staff- invest in system training. MTN, feel free to contact me if you deem it necessary to have my issue with this company sorted.