1 reviews | Active since Feb 2016
Wrongly billet and force to pay
I complained here on the 25feb got responded byThabelo<br> REQ:*** that the Manger will call what he never did. Thats not the issue on 14 or 13 midnight of feb I received an sms from Mtn \y'ello you have been credited with 74.2GB data 50 Mn &100sms\" I found myself end of the day with 97.34 the tricky part is, on the system it shows that I did self service and been billed to pay R5095.22. 26Feb went to MTN ranburg in billing department they apologize for their mistake and say the will reverse and clear my account & the told me to use the Sim card out of an Internet phone till the they resolve it what I did now last friday the told me funny story that I have activated \"something\" on my phone so I'm liable to pay those bundles. how to activate that \"something\"option? while my Sim was out of Internet. On the 14 of March found myself with 167.34Gb I do believe all bundles options have a way to be activated So I would like to know how to activate \"something\" how it works coz I can't pay for your own mistake. I plead for Mtn to call me and explain my mistake so that I can gladly pay for it or clear that 3 endless nightmare month as I never miss any payment and even upgrade 7days ago"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the notes on the account the billing agent Rabelani Tshivhase has contacted you on the 15-4-2015 @ 11:02 and explained to you how the billing work when the data has been loaded by the user. As per the billing department the charges are valid.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the notes on the account the billing agent Rabelani Tshivhase has contacted you on the 15-4-2015 @ 11:02 and explained to you how the billing work when the data has been loaded by the user. As per the billing department the charges are valid.
Kind Regards,
Alice van der Merwe
***
Best regards,
Hello
I feel like my Account is Hijack by MTN and the make me pay for their mistake I want my account back and my money too I want you to fix what you are doing there
I complained about my problem REQ: ********** But Mr Rabelani and his manager insure me that I did those 100 on 078.....and 3 self service on 071...09 the same day 13 mitnight feb 2016 after receiving my montly package and I must pay for it what did but still self service happening on my account in both number the 071......09 and 078.... after receiving my package I decided even to deactivated the 078..... but still self service happening there...what kind of self service someone can do while the Sim card is deactivated? Mean is generated by your system all self service on my account happen the same day how? And in 071......09 it still happening too REQ ********** since Feb never receive my 500 mb 100 sms 100mn always receiving 2.49GB and GBs the charge it as self service always calling call center the next day everyone come with his own story I'm sick and tired. Coz those self service are generated by your own system as I dont even know and never did self service in my life I want mtn to fix that account and give my money that the over charge me for their own mistake
Regards
Hello
I feel like my Account is Hijack by MTN and the make me pay for their mistake I want my account back and my money too I want you to fix what you are doing there
I complained about my problem REQ: ********** But Mr Rabelani and his manager insure me that I did those 100 on 078.....and 3 self service on 071...09 the same day 13 mitnight feb 2016 after receiving my montly package and I must pay for it what did but still self service happening on my account in both number the 071......09 and 078.... after receiving my package I decided even to deactivated the 078..... but still self service happening there...what kind of self service someone can do while the Sim card is deactivated? Mean is generated by your system all self service on my account happen the same day how? And in 071......09 it still happening too REQ ********** since Feb never receive my 500 mb 100 sms 100mn always receiving 2.49GB and GBs the charge it as self service always calling call center the next day everyone come with his own story I'm sick and tired. Coz those self service are generated by your own system as I dont even know and never did self service in my life I want mtn to fix that account and give my money that the over charge me for their own mistake
Regards