NM
NONHLANHLA M

1 reviews | Active since Dec 2015

23 Dec 2015, 09:53

WRONGLY BILLED: ACCOUNT NO Y007391

I RENEWED MY CONTRACT IN NOVEMBER 2014 OPTING FOR MY MTN CHOICE 100 FOR R259.00 PER MONTH AND I HAVE NEVER DEFAULTED MY MONTHLY PAYMENTS. HOWEVER AUGUST TO SEPTEMBER BILL HAD ME-2-U POST PAID TO PREPAID AMOUNTING TO RR752.15 PLUS R2.25 TRANSFER FEE, I QUERIED THIS AS PER REFERENCE ***, ***, *** AND *** I COULD NOT BE ASSISTED. I ALSO SENT E-MAILS TO MTN CUSTOMER CARE CENTRE I DID NOT GET ANY HELP. INSTEAD SAME THING WAS BILLED ON MY ACCOUNT AGAIN TO THE AMOUNT OF R1504.79 PUS R12.75 TRANSFER FEE AND MY OCTOBER TO NOVEMBER BILL HAD SAME THING TO AMOUNT OF R837.60 PLUS R4.50 FEE AND ON TOP OF THAT PACKET SWITCH DATA CALLS WAS ADDED TO AMOUNT OF R1669.72. NOW I DO NOT HAVE CELL PHONES BECAUSE I CANCELLED THE DEBIT ORDER AND I WAS ONLY PAYING FOR WHAT I KNOW IN MY BILL SO THEY SUSPENDED MY PHONES AND I CANNOT EVEN RECEIVE CALLS AND SMS. I HAD THIS CONTRACT FOR EIGHTEEN YEARS NOW BUT I AM GOING TO CANCEL THIS CONTRACT UNFORTUNATELY I HAVE TO WAIT FOR ANOTHER YEAR TO CANCEL BUT I HAVE ALREADY TAKEN A PAY AS YOU GO WITH ANOTHER SERVICE PROVIDER AND I AM HAPPY WITH IT. I HOPE THAT YOU WILL BE ABLE TO GET THIS MATTER SORTED AS MTN SEEMS TO HAVE PROBLEMS BY WRONGLY BILL.

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Dec 2015, 17:55
Official
Hello NHLOSE,

Thank you for your post

We sincerely apologize for any inconvenience caused as a result of this.

The account is in 60 days areas which is why the lines are suspended. The Me2U airtime was sent from your 083709 to your 083703 number and you are liable for those charges.
We have logged a billing query to validate the data usage on invoice date 2015-11-20, reference number: ***

Kind Regards
Siphumezo
REQ:***