Wrongly billed

Item: MTN South Africa
Rating: 2
Author: Njamen A

I found out on extra 50500 on my bills. On the nyt of Satrdy to sunday the 14 02 2016 I received an sms from Mtn y'ello you have been credited with 74.2GB data 50 Mn &100sms ...currently having 97.29GB data while on their system it shows that they did send the right package and I did self service more than 85 times on the other phone the sent 6GB and said I did 3 time self service while I never did. I went to Mtn branch woodland the lead a query ref *** I pnoned call center did the same ref ***. When to menlyn on saturday did the same *** when I phoned on monday to check same thing the did another 1 i decided to speak with the supervisor jburg call center Mr \sanlord\" he did another one and said he will call me back later or the next day*** he never did next day they send me sms the query have been resolved when I phone is pending i asked reach the same supervisor but can't as either his on meeting left the office or not at work im feeling like Mtn is taking me for a ride I would like to know hw far r my quiries as when ever I call they just want to open a new one..i need a solution tired of calling for the same thing. Can someone tell me how far it is? "

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

29 Feb 2016, 14:00

Hello mbiadjeu,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I will get Senlot to contact you as soon as possible.

Regards
Thabelo
REQ:***

Best regards,

MTN South Africa's reply29 Feb 2016, 14:00

Official

Best regards,

Njamen A's updateReviewer Update

18 Aug 2016, 03:36

Hello

I feel like my Account is Hijack by MTN and the make me pay for their mistake I want my account back and my money too I want you to fix what you are doing there

I complained about my problem REQ: ********** But Mr Rabelani and his manager insure me that I did those 100 on 078.....and 3 self service on 071...09 the same day 13 mitnight feb 2016 after receiving my montly package and I must pay for it what did but still self service happening on my account in both number the 071......09 and 078.... after receiving my package I decided even to deactivated the 078..... but still self service happening there...what kind of self service someone can do while the Sim card is deactivated? Mean is generated by your system all self service on my account happen the same day how? And in 071......09 it still happening too REQ ********** since Feb never receive my 500 mb 100 sms 100mn always receiving 2.49GB and GBs the charge it as self service always calling call center the next day everyone come with his own story I'm sick and tired. Coz those self service are generated by your own system as I dont even know and never did self service in my life I want mtn to fix that account and give my money that the over charge me for their own mistake

Regards

Njamen A's update18 Aug 2016, 03:36

Reviewer Update

Hello

I feel like my Account is Hijack by MTN and the make me pay for their mistake I want my account back and my money too I want you to fix what you are doing there

Regards

Wrongly billed

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