CH
CLASSINA H
1 reviews | Active since Apr 2012
12 Oct 2015, 14:10
WRONGLY BILLED
I upgrade at Nashua mobile, end of last year beginning of this year I migrate to a R200 top up. Since then I received this high accounts. In August I queried the account with a supervisor that even phoned me back and confirmed the above. He said he will send the account through for correction. There was a credit on my account put through of over R1000.00. Today my phones is again suspended due to my phone that is a R200 top up and the account is R2123. When I phoned no one can help me, no they say my account is in arrearS. How is it possible to receive an account of more than R3000 when 2 of my numbers is prepaid and we must load airtime!!! The other number is blocked when it reach its limit!! HOW IS IT POSSIBLE THAT NO NOTES I NOW ON THE SYSTEM!!!<br> <br>
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MTN South Africa's replyOfficial
13 Oct 2015, 14:15Hello erikahartzenberg,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up for cell *** on the 15-7-2015. The account has been credited for the data and call charges for the August invoice R2378.94. We have sent the request to the billing department to credit the account for September and October data billing. REQ:***. please allow +-10 working days for this to be resolved.
Please note that the line has been billed for content usage, this is not an MTN service and we cannot pass credit for this service.
Your unsubscribe has been logged as #*** the service used for content is for Basebone and OPERA TELECOMMS, the request has been sent to the content providers to remove your number from the data base.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
The account is short paid with R 1,428.61. Please make the payment to bring the account balance to current.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up for cell *** on the 15-7-2015. The account has been credited for the data and call charges for the August invoice R2378.94. We have sent the request to the billing department to credit the account for September and October data billing. REQ:***. please allow +-10 working days for this to be resolved.
Please note that the line has been billed for content usage, this is not an MTN service and we cannot pass credit for this service.
Your unsubscribe has been logged as #*** the service used for content is for Basebone and OPERA TELECOMMS, the request has been sent to the content providers to remove your number from the data base.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
The account is short paid with R 1,428.61. Please make the payment to bring the account balance to current.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply13 Oct 2015, 14:15
Official
Hello erikahartzenberg,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up for cell *** on the 15-7-2015. The account has been credited for the data and call charges for the August invoice R2378.94. We have sent the request to the billing department to credit the account for September and October data billing. REQ:***. please allow +-10 working days for this to be resolved.
Please note that the line has been billed for content usage, this is not an MTN service and we cannot pass credit for this service.
Your unsubscribe has been logged as #*** the service used for content is for Basebone and OPERA TELECOMMS, the request has been sent to the content providers to remove your number from the data base.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
The account is short paid with R 1,428.61. Please make the payment to bring the account balance to current.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has been set up for cell *** on the 15-7-2015. The account has been credited for the data and call charges for the August invoice R2378.94. We have sent the request to the billing department to credit the account for September and October data billing. REQ:***. please allow +-10 working days for this to be resolved.
Please note that the line has been billed for content usage, this is not an MTN service and we cannot pass credit for this service.
Your unsubscribe has been logged as #*** the service used for content is for Basebone and OPERA TELECOMMS, the request has been sent to the content providers to remove your number from the data base.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
The account is short paid with R 1,428.61. Please make the payment to bring the account balance to current.
Kind Regards,
Alice van der Merwe
***
Best regards,