XS
Xolisani S
1 reviews | Active since Jul 2015
17 Jul 2015, 15:43
Wrongly Billed
I've been an MTN customer since 2006,all these years I never had a bad experience with them until this year,October 2013 I upgraded my contract and I took an open line, I knew that I will be able to control my bill like I always do. Ever since I took that open line I never paid more than R500 until January this year,MTN deducted R1515.70 from my account,I immediately queried that because I never paid that much before and I didn't do anything different this time to be billed like that. <br> After some days of being transferred from one helper to another I was told that it's my data that was very high. <br> I explained to them that my phone takes 2sim-cards, after the 355mb they give me per month I constantly switch to my prepaid simcard. I requested a statement and I saw that most of my money was taken from the 1st of January 2015 and from 10:30am to 12:30pm they claimed that I used R880.51. <br> I told them that on that day I was at work and was busy with a dead person from 08:30am to 14:30pm as it is the part of my job to deal with such, I even told them that if they need proof, they'll get it from my work,but still today I never get my money back from mtn,and I want my money.
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MTN South Africa's replyOfficial
23 Jul 2015, 12:19Hello Xolies,
We apologise for the late response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time unless as it was not reported ****** as stated in the terms and condition of the contract.
Regards,
Nomonde.
REQ:***
We apologise for the late response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time unless as it was not reported ****** as stated in the terms and condition of the contract.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 12:19
Official
Hello Xolies,
We apologise for the late response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time unless as it was not reported ****** as stated in the terms and condition of the contract.
Regards,
Nomonde.
REQ:***
We apologise for the late response and for any inconvenience this may have caused.
Our records show that the charges were validated since the dispute was raised and feedback given to you. Kindly note that the process of validation involves linking usage to the sim card at the time of transactions on the network as required by law . It is also presumed that the sim card was in your possession at a time unless as it was not reported ****** as stated in the terms and condition of the contract.
Regards,
Nomonde.
REQ:***
Best regards,