1 reviews | Active since Oct 2017
I had a Mtn 3G internet contract about 4 years ago which like any contract lasted 2 years then it was on a month to month basis. I cancelled my contract via telephone and asked the consultant when my last debit order will be to which he rep**** that Mtn runs on a calendar month basis, so the month we are in plus the following month end will be my last bill. Then the month after that month which I was told will be my last bill they deduct another months bill from my account and I then manually stopped that debit order and phoned Mtn and explained why. They tried 3 months after that incident to deduct that money from me where I stopped the debit order every time. They never communicated back to me with any news on why they tried to take more money... Now after 4 years I find out im blacklisted and also that Mtn has handed my case over to the legal department and about 7 different legal companies phoned me to which I explained the events leading up to this to each one and also no communication from any of them. I also emailed Mtn to request my voice conversations where it was clearly said to me when my last bill will be but no response back and also none of the legal companies is trying to listen to those conversations. This incident as I mentioned was 4 years ago and I do not have any emails or proof of the incident on me anymore.
What can be done from my side as I dont want to drive all over to talk to people and also feel I dont want to pay the R500 odd which they claim I owe because I am not at fault.
Dear Richard,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we have credited the outstanding amount on your MTN account of R558.19 incl. VAT. Once the credit reflects a request will be sent to ITC to update your payment profile accordingly.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Richard,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we have credited the outstanding amount on your MTN account of R558.19 incl. VAT. Once the credit reflects a request will be sent to ITC to update your payment profile accordingly.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
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