ST
Sandra T
1 reviews | Active since Dec 2015
18 Jun 2018, 12:28
Wrongfully billing
We upgrade 3 months a contract at MTN and the monthly premium on this contract is R759-00, but from month 1 after upgrading, MTN billed us R1264-00 and not the R759-00 per month as per the contract. They logged a dispute at the store with no response. MTN just suspend the services if we just pay the amount as per contract. We have the contract with MTN since the 90's. The contract was held by Autopage and was very satisfied with the service and have had no problems until Autopage was take over by MTN themselves.
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Replies (2)
MTN South Africa's replyOfficial
19 Jun 2018, 07:16Good day Sandra,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the promo service fee was not removed from your old contract. A request has been sent to our billing department for a credit to be passed for the months that you were charged.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply19 Jun 2018, 07:16
Official
Good day Sandra,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the promo service fee was not removed from your old contract. A request has been sent to our billing department for a credit to be passed for the months that you were charged.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
ST
Sandra T's updateReviewer Update
25 Jun 2018, 09:38We still get threatening sms's from MTN about an overdue account. We also don't get any further response from MTN about the account which was charged incorrectly?? Please let MTN sort this account out before the end of the month.
ST
Sandra T's update25 Jun 2018, 09:38
Reviewer Update
We still get threatening sms's from MTN about an overdue account. We also don't get any further response from MTN about the account which was charged incorrectly?? Please let MTN sort this account out before the end of the month.