JS
Johanna S
1 reviews | Active since Sept 2015
06 Oct 2015, 11:00
Wrongfully billed for MTN mistake
I have complaint about 4 months ago about my account. I has been rectified with no feedback but it cost me more than R4700 vir a R1250 account. I would really want to know what was really wrong. And I want my money back
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MTN South Africa's replyOfficial
09 Oct 2015, 10:23Hello Mbgm6805,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that your account runs a month in areas and that does not mean you owing your account, it means that what is billed on the current month will be debited the following month.
Upon receiving your invoices the billing for the month before and the current month are added together until the debit order goes off on the last day of the month.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that your account runs a month in areas and that does not mean you owing your account, it means that what is billed on the current month will be debited the following month.
Upon receiving your invoices the billing for the month before and the current month are added together until the debit order goes off on the last day of the month.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply09 Oct 2015, 10:23
Official
Hello Mbgm6805,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that your account runs a month in areas and that does not mean you owing your account, it means that what is billed on the current month will be debited the following month.
Upon receiving your invoices the billing for the month before and the current month are added together until the debit order goes off on the last day of the month.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that your account runs a month in areas and that does not mean you owing your account, it means that what is billed on the current month will be debited the following month.
Upon receiving your invoices the billing for the month before and the current month are added together until the debit order goes off on the last day of the month.
Best regards
Mantoa
REQ:***
Best regards,