ER
Envor R
1 reviews | Active since Jul 2013
21 Sept 2016, 13:34
Wrongfully billed for 3months. Call centre useless
<p>Hi. Ive been struggling to get my creditsprocessed on my account for almost 3 months. MTN has been billing me wrong since July. Every time I phone no onRef. 2227as tried to resolve my query. So far I have spoken to about 8,different people and every time I am assured it will be sorted but to no avail nothing is done when I follow up. I am at the point where I will be cancelling this contract. Can someone please assist me. My reference numbers are below.</p> <p>Cell: ********** 623. ********** 154</p> <p>Ref: ********** 70</p> <p>Ref: ********** Ref: </p> <p> ********** 74 Ref: </p> <p> ********** Ref: </p> <p> ********** 71</p>
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Replies (5)ER
Envor R's updateReviewer Update
21 Sept 2016, 14:57I just received a mail from detentions notifying me I should pay R350 to cancel.
MTN is easy to ask for money but when they need to refund you they always have system issues.
I am disgusted by this service I am receiving and I am refusing to pay any cancellation fees.
MTN is in breach of contract amd further steps will be taken.
ER
Envor R's update21 Sept 2016, 14:57
Reviewer Update
I just received a mail from detentions notifying me I should pay R350 to cancel.
MTN is easy to ask for money but when they need to refund you they always have system issues.
I am disgusted by this service I am receiving and I am refusing to pay any cancellation fees.
MTN is in breach of contract amd further steps will be taken.
MTN South Africa's replyOfficial
26 Sept 2016, 09:04Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect that the billing department has approved the credit for R80.70. This credit was approved 1-8-2016 but not as yet allocated to the account due to the billing department capture credit on bulk notification.
The credit includes for the following.
"Good day, A credit request of R80.70 Including vat for discount fee Charges has been sent through for approval for cell no:*** invoice/s date:2016-06-20 and 2016-07-20.
We have sent the request to the billing department to assist to add the credit to the account.
If you wish to cancel, early termination fee will apply.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply26 Sept 2016, 09:04
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect that the billing department has approved the credit for R80.70. This credit was approved 1-8-2016 but not as yet allocated to the account due to the billing department capture credit on bulk notification.
The credit includes for the following.
"Good day, A credit request of R80.70 Including vat for discount fee Charges has been sent through for approval for cell no:*** invoice/s date:2016-06-20 and 2016-07-20.
We have sent the request to the billing department to assist to add the credit to the account.
If you wish to cancel, early termination fee will apply.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
ER
Envor R's updateReviewer Update
26 Sept 2016, 12:29Hi Alice
I really don't under stand why everyone is still not understanding me.
I have 1contract with two cellphone numbers.
My monthly invoice is suppose to be R39 x 2 equals to R78per month.
I am currently being billed R180 per month(R90 per number) which is incorrect.
I do not want to cancel my contract because the network is not the problems, it is staff which cannot follow through and close a query.
I calculated and total credits due to me is R343.96 incl VAT.
I will gladly send a breakdown if someone will contact me.
********** 623
Regards
Envor
P.S my new billing for September is also incorrect, received I voices this morning.
ER
Envor R's update26 Sept 2016, 12:29
Reviewer Update
Hi Alice
I really don't under stand why everyone is still not understanding me.
I have 1contract with two cellphone numbers.
My monthly invoice is suppose to be R39 x 2 equals to R78per month.
I am currently being billed R180 per month(R90 per number) which is incorrect.
I do not want to cancel my contract because the network is not the problems, it is staff which cannot follow through and close a query.
I calculated and total credits due to me is R343.96 incl VAT.
I will gladly send a breakdown if someone will contact me.
********** 623
Regards
Envor
P.S my new billing for September is also incorrect, received I voices this morning.
ER
Envor R's updateReviewer Update
04 Oct 2016, 11:49Hi Alice
It's been more then a week and no response yet.
Please advise if you are busy with my query.
ER
Envor R's update04 Oct 2016, 11:49
Reviewer Update
Hi Alice
It's been more then a week and no response yet.
Please advise if you are busy with my query.
ER
Envor R's updateReviewer Update
03 Nov 2016, 15:39Hi Alice. MTN finally managed to fix my subscription. Thank you very much.
My only concern is I spoke to billings and Call Centre for my credits to be processed and now they don't have anything on record for my credits. Can you please assist me by finding out when I will be credited.
Regards
Envor
ER
Envor R's update03 Nov 2016, 15:39
Reviewer Update
Hi Alice. MTN finally managed to fix my subscription. Thank you very much.
My only concern is I spoke to billings and Call Centre for my credits to be processed and now they don't have anything on record for my credits. Can you please assist me by finding out when I will be credited.
Regards
Envor