MT
Mishack T
1 reviews | Active since Jun 2012
23 Jan 2016, 11:40
WRONGFULLY BILLED AND CHARGED FOR CS CALL
One of my numbers from my MTS's contracts was credited R110 ON THE 14th and the money disappeared by the 15th. I called in today on 1808 with my other numbers to enquirer the issue. The first time my call was cut and the second time when I called I asked Zikhona to please call me back should the line do the same thing again. She told she will not do so as she works in an \inbound"CC. She explained to me that she cant see what has happened to the airtime that disappeared and will log a call. while she was doing that"
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MTN South Africa's replyOfficial
23 Jan 2016, 13:57Hello MishaxckTsotetsi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that about R90.53 of your airtime was used on the Internet after you have used up all the data bundles.
The Customer Care number 083 1 808 is chargeable however when you call from an MTN line you need dial 808 and this is a free line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that about R90.53 of your airtime was used on the Internet after you have used up all the data bundles.
The Customer Care number 083 1 808 is chargeable however when you call from an MTN line you need dial 808 and this is a free line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply23 Jan 2016, 13:57
Official
Hello MishaxckTsotetsi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that about R90.53 of your airtime was used on the Internet after you have used up all the data bundles.
The Customer Care number 083 1 808 is chargeable however when you call from an MTN line you need dial 808 and this is a free line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that about R90.53 of your airtime was used on the Internet after you have used up all the data bundles.
The Customer Care number 083 1 808 is chargeable however when you call from an MTN line you need dial 808 and this is a free line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,