MN
Mzokhona N
1 reviews | Active since Mar 2015
03 Mar 2015, 08:26
Wrongfully billed and change of contract terms
Hi , I had a contract with Nausha Mobile and they have closed down , automatically the contract moved over to Mtn without my knowlegde , Mtn has now changed the contract which was a Topup R200 a month to an open line without my consent , i am now being over charged for something that i did not sign for . when i contacted Mtn they said they will investigate but nothing has happened , instead they are doubling the debit from my account .<br> <br> please help !! <br> your sincerly<br> Mzokhona Ngcobo
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
16 Mar 2015, 10:20Hello Mzo200,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly fax us to: *** through your proof of contract in order for us to amend your package correctly.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly fax us to: *** through your proof of contract in order for us to amend your package correctly.
Best regards
Mantoa
REQ:***
MTN South Africa's reply16 Mar 2015, 10:20
Official
Hello Mzo200,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly fax us to: *** through your proof of contract in order for us to amend your package correctly.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly fax us to: *** through your proof of contract in order for us to amend your package correctly.
Best regards
Mantoa
REQ:***
