WZ
Willie Z
1 reviews | Active since Nov 2014
27 Jun 2015, 10:29
Wrongfully Billed
When I received my Statement at the beginning of June I noticed that I was wrongfully billed for Package Switch Data Calls. On the 9th of June I went to MTN to inquire about the amount of R520.42 Excluding Vat. A request was send. By 23 June I stil had not response. I then send an email to MTN requesting a speedy reply. Until today I had no response. Clearmy as a customer I am not important. Their service is appealing. Not to mention the fact that I called several times and after 25 minutes hung up!!
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MTN South Africa's replyOfficial
09 Jul 2015, 15:23Hello williewalie,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the amount charges was credited back to your MTN account on 07-07-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the amount charges was credited back to your MTN account on 07-07-2015.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 15:23
Official
Hello williewalie,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the amount charges was credited back to your MTN account on 07-07-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the amount charges was credited back to your MTN account on 07-07-2015.
Thank you
Wenzile Masina
REQ:***
Best regards,