GN
Glenda N
1 reviews | Active since Mar 2016
15 Mar 2016, 12:46
Wrongfully billed
MTN billed me for services I did not receive. I queried it and they said that the reason was because my usage limit was not set to 0 and I get that but my complaint is, even if that was the case, I was not able to access the internet or make calls once I ran out of my monthly minutes and data. If I had been able to, I would NOT have called them to top up my account, which I'm sure they have in their records. <br> <br> It only makes sense that had I had internet access even after running out of the data I get on my contract, I would not have called to recharge. And I'm sure they can also see, if they run records on my number, that I always recharge even from my side. So I need to understand just exactly WHY they billed me close to R400 more on my contact last month when I was NOT able to access the net or even get my whatsapp messages,out of bundles!?
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MTN South Africa's replyOfficial
16 Mar 2016, 16:42Hello G Ndlovu,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account was able to exceed the allocated minutes and bundles to the value of R500 as the Usage Limit was set to be R500 during that month.
According to our records the limit was increased to R500 via a USSD string on the phone itself on the 22 January 2016. This means that you only get cut off when your Out of bundle charges are on R500.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account was able to exceed the allocated minutes and bundles to the value of R500 as the Usage Limit was set to be R500 during that month.
According to our records the limit was increased to R500 via a USSD string on the phone itself on the 22 January 2016. This means that you only get cut off when your Out of bundle charges are on R500.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2016, 16:42
Official
Hello G Ndlovu,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account was able to exceed the allocated minutes and bundles to the value of R500 as the Usage Limit was set to be R500 during that month.
According to our records the limit was increased to R500 via a USSD string on the phone itself on the 22 January 2016. This means that you only get cut off when your Out of bundle charges are on R500.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your account was able to exceed the allocated minutes and bundles to the value of R500 as the Usage Limit was set to be R500 during that month.
According to our records the limit was increased to R500 via a USSD string on the phone itself on the 22 January 2016. This means that you only get cut off when your Out of bundle charges are on R500.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,