1 reviews | Active since Nov 2015
Wrongfully accused of being in arrears
I opened a laptop contract with MTN and faithfully made my payments. Close to the end of my contract I began receiving emails and messages from lawyers saying I was in arrears of R10000 with regards to my contract. I checked my account online only to see everything in order. So I assumed its spam and ignored it. However the messages and calls are daily and they have all my details from mtn. I have gone into mtn twice, emailed mtn numerous times phone and spoken to the lawyers emailed them to prove my account is paid and still I receive these lawyers asking for money. I have no idea anymore how to get this to stop unless I hire a lawyer to sue mtn for *******ly giving away my information when my account is not in arrears
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***