AM
Ace M
1 reviews | Active since Aug 2015
31 Aug 2015, 15:54
WRONGFULL DEDUCTION ON BANK ACCOUNT
Is enquiring with MTN the deductions made on my bank account. Ref number: *** and ***. I am currently not using the sim card for the last 2 months on number *** but is billed an enormous amount that is deducted from my bank account. I do not receive an account to verify these amounts. Am struggling to get a satisfying response from the call centre or someone to come back to me with a explanation. Need urgent assistance to clear this matter as I do not have these funds to keep on paying for a account that is not used. I need MTN to refund me the wrongful deduction on my bank account. CONTACT me on *** or on ***.
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MTN South Africa's replyOfficial
02 Sept 2015, 16:29Hello Makanda,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that the calls were generated from the sim card as per the CDR report, which is a recording from the Network. Also note that we do not have any records of the sim being ******, therefore you are liable for the invoices.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that the calls were generated from the sim card as per the CDR report, which is a recording from the Network. Also note that we do not have any records of the sim being ******, therefore you are liable for the invoices.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply02 Sept 2015, 16:29
Official
Hello Makanda,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that the calls were generated from the sim card as per the CDR report, which is a recording from the Network. Also note that we do not have any records of the sim being ******, therefore you are liable for the invoices.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that the calls were generated from the sim card as per the CDR report, which is a recording from the Network. Also note that we do not have any records of the sim being ******, therefore you are liable for the invoices.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,