pB
pierre B

1 reviews | Active since Nov 2013

13 Nov 2015, 13:17

Wrongfull activations without customer concent

On 2015-11-10 I activated ONE 5GB data bundle via MTN active on my secondary number, 24 hours later I have not received my data.<br> I then logged a query on 2015-11-11 @ 12:07 PM, yet still after 24 hours it was not resolved, today I went on to my account and found that 2 additional 5GB bundles have been loaded on my account at a charge of R400 each.<br> I did not request for these to be activated, and I did not activate them.<br> what I have activated is one 10GB data bundle add hoc on 2015-10-14, 3 x 5GB data bundles first one on 2015-10-31, second one on 2015-11-06 and the third on 2015-11-10, yet there are 5 x 5GB data bundles now on my unbilled invoice, and each time I phone to resolve this they hang up mid call, or they swear at me, I heard one lady swear at me while she thought her mic was muted.<br> I will not be paying for the additional bundles, I want this resolved before 2015-11-20 or I will take legal action, I am tired of paying for things that I do not ask for.<br> I have screenshots and ref numbers available.<br> I also want MTN to credit me for loss of income due to the fact that I could not do my work more than 48 hours.

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Nov 2015, 11:32
Official
Hello ReaperElite,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the credit for the 5GB x 4 charges will be credited.

Kind Regards,

Alice van der Merwe

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Best regards,