1 reviews | Active since Nov 2013
Wrongfull activations without customer concent
On 2015-11-10 I activated ONE 5GB data bundle via MTN active on my secondary number, 24 hours later I have not received my data.<br> I then logged a query on 2015-11-11 @ 12:07 PM, yet still after 24 hours it was not resolved, today I went on to my account and found that 2 additional 5GB bundles have been loaded on my account at a charge of R400 each.<br> I did not request for these to be activated, and I did not activate them.<br> what I have activated is one 10GB data bundle add hoc on 2015-10-14, 3 x 5GB data bundles first one on 2015-10-31, second one on 2015-11-06 and the third on 2015-11-10, yet there are 5 x 5GB data bundles now on my unbilled invoice, and each time I phone to resolve this they hang up mid call, or they swear at me, I heard one lady swear at me while she thought her mic was muted.<br> I will not be paying for the additional bundles, I want this resolved before 2015-11-20 or I will take legal action, I am tired of paying for things that I do not ask for.<br> I have screenshots and ref numbers available.<br> I also want MTN to credit me for loss of income due to the fact that I could not do my work more than 48 hours.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit for the 5GB x 4 charges will be credited.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit for the 5GB x 4 charges will be credited.
Kind Regards,
Alice van der Merwe
***
Best regards,
