Wrongful Termination of Contract
<p>As a last resort to get this situation resolved, let me kindly inform you of the poor and totally unacceptable encounter I had with MTN. On 16 December 2016 I had a deduction of R3300 from MtN off my bank account, where my normal contract was R469 per month. I went to a MTN consultant straight away to enquire about this. I was told that I was charged a penalty fee for an early termination of my contract (which I most definitely did not do), and that my phone number was now on prepaid. I was later informed that this early termination was done accidentally by some or other Mtn consultant. Since January my number is all of a sudden back on contract, and I have been issued with 2 statements which I refuse to pay until I have received the money that was wrongfully deducted off my bank account. I have made numerous calls to every possible call centre, with absolutely no feedback whatsoever regarding this matter.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
REQ:***