LN(
Lesego Nkhumise (Mabote)
1 reviews | Active since Jul 2013
07 Oct 2015, 10:35
Wrongful legal actin and blacklisting
Mtn had been wrongfully debiting my account for a contract telephone offer that had been cancelled before inception. After a long drawn multi year battle with them, I got refunded the \debited amounts"in 2014. I am not even sure if I was fairly refunded as no documentation was provided in this regard. <br> <br> I have however been handed over to 2 different law firms for the same account (A***) even though I was refunded my monies. I am also told that I am black listed as a result. The law firms require me to give them copies of a letter from Mtn confirming that I do not owe MTN"
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MTN South Africa's replyOfficial
07 Oct 2015, 14:13Hello Refemetswe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply07 Oct 2015, 14:13
Official
Hello Refemetswe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***