DL
Donovan L
1 reviews | Active since Sept 2015
25 Oct 2015, 05:22
Wrongful debit and still no refund
My Mtn contract was cancelled and paid for on 24 September. I was debited at the end of the month again. I phoned them and they said everything was paid and they would not debit my account. When I phoned again they said they would process the refund. It is now the 25 November and no refund has been done.
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MTN South Africa's replyOfficial
27 Oct 2015, 11:31Hello Donovan29,
We are sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the contract has been cancelled, however the debit note that was created to cancel out the early termination fees payment is still pending and our Banking Deapartment cannot process the refund until the debit note cancels our the credit of the ET fees payment.
We have now done a follow up with our Cancellations Department to assist in getting the debit note allocated the account ASAP.
Once again we do apologize for the delay with the matter resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the contract has been cancelled, however the debit note that was created to cancel out the early termination fees payment is still pending and our Banking Deapartment cannot process the refund until the debit note cancels our the credit of the ET fees payment.
We have now done a follow up with our Cancellations Department to assist in getting the debit note allocated the account ASAP.
Once again we do apologize for the delay with the matter resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply27 Oct 2015, 11:31
Official
Hello Donovan29,
We are sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the contract has been cancelled, however the debit note that was created to cancel out the early termination fees payment is still pending and our Banking Deapartment cannot process the refund until the debit note cancels our the credit of the ET fees payment.
We have now done a follow up with our Cancellations Department to assist in getting the debit note allocated the account ASAP.
Once again we do apologize for the delay with the matter resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the contract has been cancelled, however the debit note that was created to cancel out the early termination fees payment is still pending and our Banking Deapartment cannot process the refund until the debit note cancels our the credit of the ET fees payment.
We have now done a follow up with our Cancellations Department to assist in getting the debit note allocated the account ASAP.
Once again we do apologize for the delay with the matter resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***