SH
Sisanda H
1 reviews | Active since Apr 2010
16 Jul 2015, 09:13
wrongful debit
I had a cellphone contract with MTN for the last 6 years and it had expired in May, I called in to cancel it as I was going to renew or upgrade it. To my suprise last month the y debited my account, I let it slide because I thought it was money I owed them. This month, today to be exact they debited my account. I tried contacting the call centre to no avail. Please pay back my money I want it. my ref no is ***<br> <br> Sisanda
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MTN South Africa's replyOfficial
31 Jul 2015, 11:54Hello sisandah,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The number has been migrated to prepaid on the 2015-07-01.
Kindly note that a billing request to pass credit on your account has been logged. The reference numbers is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The number has been migrated to prepaid on the 2015-07-01.
Kindly note that a billing request to pass credit on your account has been logged. The reference numbers is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Best regards,
MTN South Africa's reply31 Jul 2015, 11:54
Official
Hello sisandah,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The number has been migrated to prepaid on the 2015-07-01.
Kindly note that a billing request to pass credit on your account has been logged. The reference numbers is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The number has been migrated to prepaid on the 2015-07-01.
Kindly note that a billing request to pass credit on your account has been logged. The reference numbers is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Best regards,