SH
Sisanda H
1 reviews | Active since Apr 2010
11 Aug 2015, 14:27
wrongful billing
I had a cellphone contract with MTN for the last 6 years and it had expired in May, I called in to cancel it as I was going to renew or upgrade it.<br> <br> To my surprise last month the y debited my account, I let it slide because I thought it was money I owed them. This month, on the 15th they debited my account. I tried contacting the call centre to no avail. Please pay back my money I want it. my ref no is ***<br> I don't know how many times I have tried to contact mtn with regard to this matter but there has been no reply.<br> I am left with no option but to seek legal counsel.
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MTN South Africa's replyOfficial
27 Aug 2015, 10:13Hello sisandah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a refund request has been logged, REQ:***. It will take between 3 to 7 working days for the amount to reflect on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a refund request has been logged, REQ:***. It will take between 3 to 7 working days for the amount to reflect on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply27 Aug 2015, 10:13
Official
Hello sisandah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a refund request has been logged, REQ:***. It will take between 3 to 7 working days for the amount to reflect on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a refund request has been logged, REQ:***. It will take between 3 to 7 working days for the amount to reflect on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,