TM
Thembekile M
1 reviews | Active since May 2015
11 May 2015, 15:26
Wrongful Billing
MTN is billing me even after my contract with them has been terminated. The ignore my e-mails and calls.
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 14:04Hello muhutsho@,
We have now perused your account and we can confirm that your contract was cancelled/deactivated on the 22nd of March 2015 at 07:02am.
The last invoice generated was on the 1st of April 2015 and you were only charged the hardware fee (R165.45) for your device, which was the last payment.
No further invoice was generated on the 1st of May 2015, so there will be no further debits submitted to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We have now perused your account and we can confirm that your contract was cancelled/deactivated on the 22nd of March 2015 at 07:02am.
The last invoice generated was on the 1st of April 2015 and you were only charged the hardware fee (R165.45) for your device, which was the last payment.
No further invoice was generated on the 1st of May 2015, so there will be no further debits submitted to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 14:04
Official
Hello muhutsho@,
We have now perused your account and we can confirm that your contract was cancelled/deactivated on the 22nd of March 2015 at 07:02am.
The last invoice generated was on the 1st of April 2015 and you were only charged the hardware fee (R165.45) for your device, which was the last payment.
No further invoice was generated on the 1st of May 2015, so there will be no further debits submitted to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We have now perused your account and we can confirm that your contract was cancelled/deactivated on the 22nd of March 2015 at 07:02am.
The last invoice generated was on the 1st of April 2015 and you were only charged the hardware fee (R165.45) for your device, which was the last payment.
No further invoice was generated on the 1st of May 2015, so there will be no further debits submitted to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,