JJ
Jacques J
1 reviews | Active since Feb 2018
06 Apr 2018, 10:56
Wrongful advertising
Hi,
Please can you explain to me how the "promotional data "works. I bought 1gb of data on 4 April and received 500mb of "promotional data". The 500mb of data expires on 18 April and the 1gb expires on 3 May. However I have to use my 1gb data first before I can use my promotional data. THAT IS ABSOLUTELY RIDICULOUS!!!!
Not only is your data expensive you are forcing me to use more data to use my "promotional data".
Not sure if you think your customers are stupid, but this is just wrong.
Change my account so that I use my "Promotional data" first.
Jacques
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
11 Apr 2018, 22:25Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please be advised that for any usage generated from the mobile number where there device was not used as a mobile hot spot or linked another mobile number to share the data with (data share service), our data usage depletion order starts from the promotional data value and then to the purchased data bundles. We have noted that there is no active data share, please confirm if you were not using your device as mobile hot spot so that we can request our support team to assist with the data usage investigation.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply11 Apr 2018, 22:25
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please be advised that for any usage generated from the mobile number where there device was not used as a mobile hot spot or linked another mobile number to share the data with (data share service), our data usage depletion order starts from the promotional data value and then to the purchased data bundles. We have noted that there is no active data share, please confirm if you were not using your device as mobile hot spot so that we can request our support team to assist with the data usage investigation.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
JJ
Jacques J's updateReviewer Update
12 Apr 2018, 08:34Hi, I do not use my phone as a hotspot, all the data that is used is used by myself on my mobile phone
JJ
Jacques J's update12 Apr 2018, 08:34
Reviewer Update
Hi, I do not use my phone as a hotspot, all the data that is used is used by myself on my mobile phone
JJ
Jacques J's updateReviewer Update
16 Apr 2018, 12:57STILL NO FEEDBAC****
My promotional data is expiring on 18/04/2018!!!!
JJ
Jacques J's update16 Apr 2018, 12:57
Reviewer Update
STILL NO FEEDBAC****
My promotional data is expiring on 18/04/2018!!!!