Wrong upgraded loaded for my number!

So I call yesterday regarding my upgrade and that I saw a deal that I liked and that I wanted to upgrade my contract to. So I spoke to someone at MTN Direct Online Sales. I told him that I want to upgrade and I want the deal that has the Samsung Galaxy 8+ with the Samsung Gearfit2 for R799 a month on the MTN My Choice + Talk S (So this includes 200 minutes, 200 smses & 500MB Data + 30gigs of Data - 10gigs per month for 3 months). So awesome he says he will do it for me. Then I also asked about the Samsung Dex if he could add it to the deal and he said it includes the Samsung Dex for free in the deal. So of course I'm happy. I'm getting the Samsung S8+, the Samsung gearfit 2 and the Samsung Dex. He told me he will call me in a few minutes to finalise everything. He doesn't phone me back, next minute I get the sms for the upgraded has been successful. So I assume everything is fine. So I decided to call this morning and I spoke to a lady, and this guy that did my upgrade completely stuffed it up. Nor have a received a tracking reference number. Can't get hold of him and not even another sales consultant can't even fix his mistake because he needs to fix it up. Never have I been stuffed around like this by MTN and it has nearly been 10 years that I'm with MTN that an issue like this has been done. This is so pathetic from MTN...