Wrong settlement

<p>good day </p> <p> </p> <p>so on Monday I called MTN store in POlokwane Game Center twice for a settle amount on my contract as the give it to me I have payed it the say to call 808 to close it . So I did as the told me. 808 told me the amount was incorrect and they wil send me the write amount to my email... It's Friday and still nothing so I called 808again and this time the can't assist as I need to go to the store to settle ... So I may ask witch way? I ask to speek to a manager and her respond was they are in meeting its not possible but in the back you can hear the people laughing? What kind of custermor serves is MTN call center given us? I will never refer any one to them ever again. I still have not yet revieve any letter or call with this matter... </p> <p> </p> <p>Whats the next step to get my contrac close?</p> <p> </p> <p>regards </p>