BM
BRIAN M
1 reviews | Active since Dec 2014
28 Oct 2015, 12:39
wrong product
Mtn the matter is i got a router which was wrong then called revelant department to return it which was mtn direct i did so they are busy processing the pick up of that router now the problem is i even spoke to on of the supervisors of the sales department at mtn direct my problem is the second router that came the one i heard ordered its even wrong i wanted an y858 wifi router i get an y855 on all the calls i repeated all this that is what i want now how does that get solved out my number is *** please assist in this matter its very fraustrating to get such service from mtn
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MTN South Africa's replyOfficial
30 Oct 2015, 10:44Hello brianlorator,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply30 Oct 2015, 10:44
Official
Hello brianlorator,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,