1 reviews | Active since May 2012
Wrong plan / account
I upgraded my cellphone contract last year towards the end of the year. I specifically told the person who assisted me that i wanted to remain in the same plan and still receive the same benefits and also pay the same installment that i have been paying. And one day i received an airtime worth R3000 of which i thought i got just because i upgraded my contract but it turned out that i was mistakenly given another plan, of which i never requested or wanted. Now i am expected to pay that R3000 while this whole issue was never my fault to begin with. I have been a loyal costumer of MTN and after this i want to cancel this contract and if they cannot assist i will take them to my Lawyers.!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your credit controller tried to make contact with you but you were not reachable. Kindly call 808 and request to speak to them for assistance on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your credit controller tried to make contact with you but you were not reachable. Kindly call 808 and request to speak to them for assistance on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,