GW
Garth W
1 reviews | Active since Nov 2017
21 Nov 2017, 19:48
Wrong package deal
I was assisted by Tegan in Cape Road and she signed me up for the incorrect package after I TOLD her what I want.I called customer care immediately and they advised me to go to the store.I was assisted by Dunjsha Allers who only got back to me after 6 days. Spoke to Tegan today who was rather rude to my wife and woukd not give me a hearing.I want my contract amended to what I requested since she failed to inform me that it was an expired deal. I have also emailed icasa with regard to this. Affected number is ********** 004 but I can be reached on ********** 235 Thanks Garth
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Replies (2)
MTN South Africa's replyOfficial
23 Nov 2017, 18:35Thank you for post.
We sincere apologized for any inconvenience incurred.
The complaint is sent to the Regional store managers to intervene to correct the pacakage as per your agreement with the agent.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply23 Nov 2017, 18:35
Official
Thank you for post.
We sincere apologized for any inconvenience incurred.
The complaint is sent to the Regional store managers to intervene to correct the pacakage as per your agreement with the agent.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
23 Nov 2017, 18:35Thank you for post.
We sincere apologized for any inconvenience incurred.
The complaint is sent to the Regional store managers to intervene to correct the pacakage as per your agreement with the agent.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply23 Nov 2017, 18:35
Official
Thank you for post.
We sincere apologized for any inconvenience incurred.
The complaint is sent to the Regional store managers to intervene to correct the pacakage as per your agreement with the agent.
Kind Regards,
Alice van der Merwe
Best regards,