MP
Mansoor P
1 reviews | Active since Nov 2017
20 Nov 2017, 15:54
Wrong package
Hi. We renewed our contract with an online promotion on the 27 September 2017. To date we have not received the specifIed package as stipulated in the promo. We have called numerous times. Emailed the details to various agents with no results or positive feedback. I've been an mtn contract subscriber for many years and this is an extremely dissapointing experience considering that it's a 24 month contract which I've already started paying for. I would like to cancel this contract.
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MTN South Africa's replyOfficial
22 Nov 2017, 12:34Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply22 Nov 2017, 12:34
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,